Bus Tour FAQs

01. How can I purchase tickets for your Bus Tours?

02. What payment types are accepted?

  • All major credit and debit cards including American Express
  • Please call for group rates

03. Is booking in advance required?

Yes, you must book in advance, as seats may not be available at the door before departure.

04. Will the bus wait if I am late?

The bus cannot wait for latecomers, passengers are requested to arrive at the boarding point 20 minutes prior the departure time. Our buses have to leave on the dot, refunds will not be given in case of lateness. No boarding is allowed outside of the departure gate, late passengers are not allowed to catch the bus on route or attempt to jump on board.

05. Is there a toilet on-board?

No, there is no toilet on board our buses. There are public toilets at Victoria Coach Station, which you can use prior to boarding the bus. There are no public toilets at the Trafalgar Square or Somerset House departure points.

There is a toilet on-board the Official Peppa Pig Bus, which is for children only in an emergency.

06. What days do we operate?

Ours bus tours operate every day and are subject to seasonal demand. Please check the website or call us to check for availability.

07. What are the tour times?

We have daily tours departing at: 12:00 . 12:30 . 14:30 . 15:00 . 17:00
Fri, Sat & Sun we have additional tours at: 13:00 . 15:30
For evening tours please check online for availability.
Our themed tour times vary. Please check our website for individual tour times, dates and availability.

08. How long is the bus tour?

Our bus tours last for approximately 80 minutes. This depends on traffic and timings are out of our control, so please be flexible with your schedule for after the tour!

09. Where does the bus depart from?

We have three departure points. All buses leave and return to the same point. Please refer to our Bus Routes & Departure Points page for further information. Please also check individual tours for the departure point. The departure point will be shown on our online booking site and the time of reserving your seat.

TRAFALGAR
12:30 & 15:00
No8 Northumberland Avenue.
Outside the GRAND HOTEL, opposite the Sherlock Holmes Pub.

VICTORIA
12:00 . 13:00 . 14:30 . 15:30 . 17:00
Victoria Coach Station, Enter the Station and go to Gate 0.

SOMERSET
Evening Tours / Official Peppa Pig Tours
The bus lane on Victoria Embankment by Somerset House entrance.

10. Is the bus wheelchair accessible?

Due to the classic design of the routemaster bus, it has not been possible to make the entrance wheelchair accessible. However, we can accommodate a folded wheelchair in the bus.

11. Are the bus tours suitable for children?

Yes, our bus tours are suitable for children over five years of age.

Brigit’s Classic and Themed Bus Tours are not suitable for young children and babies. Children under five years old are not permitted on these bus tours. There is a discounted rate for 5-11 year olds.

The Official Peppa Pig Bus Tour is suitable for children aged 2 and older. There is a discounted rate for 2-11 year olds. Photographic ID might be asked to be shown to confirm the children’s age.

The Gin Lovers Bus Tour is for over 18 only.

12. What’s the alcohol policy?

Alcohol is pre-sold only. No alcohol can be purchased on-board the bus. You must book your alcoholic beverages in advance whilst booking online or over the phone. Brigit’s follows a Challenge 25 Policy. ID is required. No refunds will be given if no photographic ID is shown.

13. Do you provide gluten free / vegetarian / nut free / dairy free / vegan options?

We offer traditional, vegan, vegetarian, halal and gluten-free afternoon teas to suit all. Unfortunately, we are NOT nut or peanut free. Please specify upon booking or call us/email if you would like to change it at least two days before the event. Please note that whilst gluten free flour and ingredients are used and great care is taken, the food is prepared in the same kitchen as the standard menu so for those with coeliac disease we cannot provide a 100% guarantee that the food will be gluten free.

14. Are group bookings available?

Group bookings are available. You can hire out the top or bottom floor for groups of 20 and 12 respectively. It’s also possible to hire out the entire bus. Please call us on 020 3026 1188 and one of the team will be able to advise you.

15. Is the bus available for private hire?

Yes, you can find out more about hiring a bus in our Private Hire section. We create bespoke packages for your specific requirements. Alternatively, please call us on 020 3026 1188 and one of the team will be able to advise you.

16. What is your refund policy?

For individuals

We require full payment of the bill in order to ensure the booking.

If you cancel within 24 hours of booking, we will give you a full refund minus the Cancellation Fee (£10 per person).

If you cancel more than 24 hours after booking, we will not refund any of your fare. You may prefer to change your tour instead.

Changing fee of £22.5 per person for tours within 2 weeks of change request.

Changing fee of £10 per person for tours further than 2 weeks from change request.

For Groups (+ 10 people)

We require a 50% down payment of the total bill in order to ensure the booking which is non-refundable.

2 weeks prior your booking we require the full payment which is non-refundable.

17. What happens if the bus breaks down or Brigit’s have to cancel a tour?

As we are operating a 1960 Routemaster bus we reserve the right to cancel or suspend a tour if required and with no prior notice. If this were to happen, we would issue a full refund of the tickets, or change to another tour if available.

If an issue arises due to mechanical reasons, we will try our best to replace the bus within 60 minutes. If unsuccessful, we would issue a full refund of the tickets, or change to another tour if available.

18. What I should know before boarding the bus?

  • Please read and understand our Terms & Conditions.
  • Brigit’s Bus Tours take no responsibility for items left on the bus.
  • Personal items are carried at the owner’s risk and the Brigit’s Bus can take no responsibility for items damaged or lost.
  • Smoking is not permitted on the bus.
  • You must keep the lid on hot drinks at all times.
  • Brigit’s Afternoon Tea Ltd is not responsible for any damage caused by the infringement of the rules.
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